Send us an email to support with your order number and the reason for cancellation. You will then immediately receive a confirmation of the cancellation by e-mail. 
If your order is already on its way to you, a cancellation is no longer possible.

In most cases, the goods are still on the way to your home. If this is not the case, please contact our support. You can find the contact details below under "Need Help?". 

The best way is to contact our support team and describe your problem. We will help you then.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (012) 123 - 4567

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

After we have received and checked your product, you will receive a confirmation of receipt of the goods by e-mail. Here you will also be informed about the returned items and the amount we will credit to your account.

Please note that the return transfer may take a few business days.

You have the right to return your order 30 days after receipt without giving any reason.

Personalized items are excluded from the right of return!

You have to bear the costs for a return yourself. You then also have the option to decide which parcel service you choose and whether you want to insure the package or not.

Once you notify us of the return, we will review your request.

We will then approve the return and send you a customized return form to the email you provided.

Currently, we ship our products exclusively to the US, CA, AU, and NZ, and we are exploring options to expand our shipping destinations in the future.

The service provider is chosen individually, depending on the address to which your package will be delivered. We always choose the best option for your address.

You can find more information about shipping under our shipping information.